Privacy Policy
Here is a complete description of how your personal information is collected, used and kept secure on the bdwin platform.
About This Policy
bdwin, Bangladesh's online entertainment platform, places the highest priority on its users' privacy. This Privacy Policy ("Policy") describes what information we collect, why we collect it, how it is used, and the steps we take to protect your information.
By registering on the bdwin platform or continuing to use it, you are considered to have accepted the terms of this Policy. This Policy applies together with our Terms and Conditions and should be read in conjunction with that document.
This Policy applies only to information collected through bdwin's website and applications. It does not apply to third-party websites.
Information We Collect
Certain information must be collected to create your account on the bdwin platform, verify your identity, and provide services effectively. The categories of information collected are detailed below.
2.1 Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — 21+ required)
- Mobile number (primary contact method)
- Email address (optional, if provided)
- Preferred username and password
2.2 Identity Verification Information
To ensure account security and for financial transactions, we may request the following information:
- National ID (NID) or passport number
- Copy of government-issued ID
- Proof of current address
2.3 Financial Information
During deposit and withdrawal processes, we collect transaction records and mobile banking account numbers (bKash, Nagad, Rocket, Upay). We do not collect full bank account numbers or card numbers.
2.4 Technical and Usage Information
- IP address and device identifier
- Browser type and operating system
- Platform activity logs (login times, game history)
- Cookies and similar tracking data
Purpose of Using Information
bdwin uses collected information only for specific and legitimate purposes. We never sell information to third parties or use it for unrelated purposes.
| Purpose | Description |
|---|---|
| Account Management | Registration, login, password recovery and ensuring account security |
| Identity Verification | Confirming age (21+) and preventing fraudulent activity |
| Financial Transactions | Processing secure deposits and withdrawals |
| Customer Support | Providing assistance via live chat and email |
| Promotional Communications | Sending notifications about bonuses and offers with your consent |
| Platform Improvement | Analysing user experience and improving service quality |
Data Storage and Security
bdwin uses industry-standard technical measures to keep your personal information secure. All data is transmitted through SSL (Secure Sockets Layer) encryption and stored on secure servers.
4.1 Security Measures
- End-to-end SSL encryption — on all data transfers
- Regular security audits and vulnerability assessments
- Limited staff access — only authorised personnel can view data
- Suspicious login detection system
- OTP verification — for sensitive operations
4.2 Data Retention Period
We retain relevant information while your account is active. Even after an account is closed, financial transaction records may be kept for a defined period based on legal requirements. Unnecessary data is securely deleted after the defined period.
Sharing Information with Third Parties
bdwin does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
5.1 Service Partners
For payment processing, we share relevant transaction information with bKash, Nagad, Rocket and Upay. These partners use the information under their own privacy policies and are under contract with bdwin.
5.2 Legal Requirements
Information may be disclosed under applicable laws of Bangladesh or a valid order from a competent authority. In such cases, we will provide only the minimum necessary information.
5.3 Fraud Prevention
Relevant information may be shared with the concerned authorities for the purpose of preventing fraudulent activity or money laundering.
bdwin never sells your information to advertisers or unrelated third parties.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the bdwin platform to improve your experience and ensure functionality.
6.1 Types of Cookies
- Essential Cookies: For maintaining login sessions and core functionality — these cannot be disabled.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics Cookies: To understand platform usage patterns — anonymously.
6.2 Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.
User Rights
Every registered member of the bdwin platform has the following rights over their own information:
7.1 Right to Access Information
You can view and review the personal information stored in your account at any time.
7.2 Right to Correct Information
If any information is incorrect or incomplete, you can contact our support team to have it corrected. bdwin offers 24/7 live chat and email support in both Bengali and English.
7.3 Right to Delete Information
If you request account closure, we will delete your personal information after the defined period, except for financial transaction records.
7.4 Right to Opt Out of Promotional Communications
You can request to stop receiving notifications about bonuses or offers at any time.
To exercise these rights, contact our support team. You will find more answers about accounts and information on the Frequently Asked Questions (FAQ) page.
Protection of Minors and Responsible Gaming
bdwin strictly prohibits use of the platform by anyone under 21 years of age. We enforce this policy by verifying date of birth and identity documents at registration.
We use the information we collect to detect unusual betting patterns and provide support to members if signs of harmful addiction appear. You can read more on our Responsible Gaming Guidelines page.
Changes and Updates to This Policy
bdwin may update this Privacy Policy when needed. For any significant changes, a notification will be sent to the registered mobile number and the "Last Updated" date on the website will change. Continuing to use the platform after any changes means you have accepted the new policy.
To learn more about us, our values and our service standards, read our About Us and Our Mission page.
Contact for Privacy Matters
If you have any questions or complaints about this Privacy Policy, please contact our support team:
- Live Chat: Available 24/7 in Bengali and English
- Email: [email protected]
We generally try to respond to information-related requests as quickly as possible. Additional verification may be required for complex requests.
A Secure and Trusted Platform
Your information is safe at bdwin — play with confidence, win with joy.